FAQ

Do I need a consultation to order hair?

Absolutely not! We're currently fully booked for 8 months with our initial hair consultations. If you don't want to wait and know you already want our hair, you can simply place from the order section of our website. You will then skip to design consultation with one of our consultants. For those who want to find out more, please feel free to book an initial consultation.   


I can't find my colour when placing my order?

We get asked this alot! All of our hair is 100% bespoke. After placing your order a consultant will reach out to you to arrange a online design consultation. This is when you discuss customising your hair including, size, colour, density, wave% etc.


How long can I wear the hair for?

Unlike a wig, our hair does not spend the night on a hat stand, once attached you can wear up to 6 weeks at a time. We do however, recommend removing every 3-4 weeks for a re-groom (clean). Your consultant will take you through this process. 


Can I shower/ swim in it?

Yes! One thing we were passionate about was being able to do normal things while wearing our hair. If however, you're kind of a big deal in the swimming pool and swim excessively then we would advise a more regular re-groom.


How long do they last?

Each design has an average lifespan of 4-6 months before a replacement is need. Depending on how well they are cared for some clients have made them last a lot longer. 


Can I use styling products?

Yes you can, we advise using lightweight water based products gels and hairsprays to hold shape. Avoid heavy duty waxes and always ensure if using any products that you wash/ wet the hair before trying to comb it out.


Maintenance sessions (Re-grooms)

We advise on average that you remove the design to clean and replace the adhesive every 3-4 weeks.
This can sometime vary depending on how active your lifestyle is, the more active the more frequently a maintenance session is advised.


Can I do the re-groom myself?

Yes, we encourage every client to learn how to complete the maintenance themselves in the comfort of their own home. Each maintenance session will take between 30-45 minutes. 


Will it ever fall off?

No! As long as you replace the glue as instructed (depending on the adhesive you're using) every 3-4 weeks, the hair will be securely fixed and won't come off without using the solvent release spray.

As previously mentioned if you're extremely active you may need to complete maintenance sessions more frequently to ensure a secure fixing. Edges may begin to lift slightly as an indication a maintenance session is due.


Will it damage my natural hair?

No, all our adhesives are medically treated and skin safe, allowing your scalp to breath and not affect natural hair growth or increase the rate of hair loss - yey!


How do I clean it?

You can shower as normal, you do not need any special shampoos or conditioning treatments. All we advise is you do not scrub the hair. As there is no natural oil reaching the hair from your follicles it does not get greasy. Scrubbing causes the hair to dry out quicker and can cause matting. Combing through conditioner is advised to keep the hair fresh with occasional shampooing.


We also advise using a leave in conditioning spray to supply moisture throughout the lifespan of the hair.


Hair only VS Perfect Fit

When placing your first order you have two options, hair only and perfect fit. These only difference is how we create the size, shape of the base and hairline. All other options including colour, density, texture, wave% are still fully customizable for both. 

Our 'hair only' works on our standard shape/contour but using your measurements. All Perfect fit orders will have their hair designed from a template. The temporary template can be created yourself during design consultation and shipped to us. 

All future replacement orders for perfect fit will be at the reduced cost of hair only. 


How much does it all cost?

The initial cost can vary depending on the package you choose. If you opt for 'hair only' the total cost will be £1200.
If you choose our perfect fit package this includes a full bespoke design consultation, template and contour measurements. The total cost will be £2000.

All replacements cost £1000 when having 2 or more in a year. We can also let you pay monthly for the replacements.